Courier training, WhatsApp CRM
Tommie Courier Services
More than 17,000 leads, followed up automatically on WhatsApp.
What this build does
Tommie Courier Services runs weekly webinars for people who want to start a courier business, and the selling happens on WhatsApp. Messaging everyone by hand took hours and was inconsistent. Fixr built a CRM that takes each registrant from Zoom into automated, dynamic WhatsApp follow-ups on the official Business API, and on into a unified inbox and pipeline, so the funnel runs without somebody typing every message.
About the business
Tommie Courier Services is the brand behind Become a Courier, a training and mentorship programme for people who want to start and grow their own courier business in the UK. Its free live webinars run every week on subjects like getting your first courier customer and finding regular work, and members get lifetime access to the training, one-to-one support from Tommie and databases of courier work. Most of its audience finds it through TikTok, Instagram and Facebook.
What it runs on
React
Vite
TypeScript
Tailwind CSS
Radix UI
Supabase
Twilio
ZoomEverWebinar
GitHubWhat we built
The funnel, synced
- Every webinar registrant arrives from Zoom and EverWebinar automatically, and attendance is pulled in after each session, so each lead is tagged attended, no-show or short stay without anyone checking a list.
- Attendance data cleaned on the way in: 673,948 junk-riddled attendance records cut to 15,492 real ones, 97.6 per cent removed. Attendance records, not leads: one person can attend more than once.
WhatsApp, on the official API
- A new, exclusive business number on the Twilio WhatsApp Business API, so the automated messages go out from an approved channel rather than a phone that could be banned for volume.
- 58 message templates, personalised with the lead's first name and sent as automated follow-up sequences keyed to what each person did: attended, missed it, or left early.
- A send queue that paces messages under WhatsApp's limits, with a person's manual reply always ahead of the automated sends.
The dashboard
- A unified inbox built into the dashboard: every conversation in one place, replies sent from the same screen, two-way with the lead's phone.
- A pipeline board that moves each lead through the stages from new lead to joined, with tags, notes, follow-up dates and reminders.
- Broadcasts to any slice of the list, filtered by webinar, stage, tag and inactivity, with the recipient count shown before it sends.
- Browser push notifications the moment a reply comes in.
What it did
- More than 17,000 leads brought into one system, tagged and staged automatically.
- More than 28,000 WhatsApp messages sent and received through it, over 8,700 of them replies from leads.
- 51 webinars synced, with 8,645 registrants and 6,075 attendees tracked.
Ready when you are.
Written and kept up to date by Ben Criddle, who builds everything Fixr Systems ships.Last reviewed 2 September 2026